Account and data deletion

Request account deletion.

You can ask us to delete your Tradie Marketplace account and associated personal information.

How to request deletion

Email support@tradiemarketplace.com.au from the email address used for your account. Use the subject “Account deletion request” and include whether you registered as a customer or tradie. Do not send passwords, identity documents or payment-card details.

What happens next

We will verify that the request belongs to the account holder, restrict the account while the request is reviewed and confirm when deletion is complete. We aim to respond within seven days and complete valid requests within 30 days.

What is deleted

Subject to necessary retention, deletion covers the account profile, contact details, saved device registrations, active job information, quotes, routine messages and uploaded profile or job media associated with the account.

Information we may retain

We may retain limited complaint, safety, fraud-prevention, payment, audit and legal records where reasonably required to protect users, resolve disputes or meet legal obligations. Retained information is restricted and is not used to keep the deleted account active.

Need help?

If you cannot access the account email, contact support and explain the situation. We will use a proportionate alternative verification process.